FAQs
Are walk-ins allowed?
Appointments are strongly encouraged. This helps to reduce waiting time and maximise the period of engagement.
Are virtual interactions possible?
Virtual interactions are indeed possible. The quality of service will not be compramised... Guaranteed!
How do I start my journey?
Each engagement begins with a consultation. Following the consultation you'd be required to complete an intake and consent form.
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You can book your consultation online using the easy-to-follow guide. Otherwise, you can contact the office via direct call, WhatsApp messenger or by sending an email. Ultimately, all bookings are completed via our online booking calendar that can be found on our website.
What's an intake form?
The intake form allows you to record essential information before your service. The completed form will assist the professional to properly prepare for your first and subsequent sessions.
What is your payment policy?
Full payments are required prior to or at the time of each session. Any other arragement will require approval and will be reflected in the consent form. The acceptable forms of payment are cash, cheque, electronic fund transfer and paypal.
Do I need a document prior to the start of service?
During the consultation, you will be advised if additional documents are necessary.
Do you complete insurance claim forms?
Once you are appropriately covered by your insurance and your insurance company accepts claim forms from our clinical psychologist, the service will be rendered to you.
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Insurance companies must indicate, in writing, intent to cover related costs.​
What are some assurances of The Respite?
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Clinical Excellence
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Confidentiality
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Non-judgmental Ear
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Compassion
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Integrity
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Empathy
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Inclusivity
Do you accomodate international clients?
Certainly! All protocols apply to international clients.​
What is the frequency of the engagement?
The frequency of the interaction is largely dependent on your unique circumstance. The duration will be determined during the consultation.