Terms & Privacy

The Respite provides psychological and developmental services, support programmes, consultations, assessments, and related professional services. Information on the website is provided for general guidance and does not automatically create a therapist-client, clinician-client, assessor-client, or other formal professional relationship until accepted by The Respite through its proper intake and scheduling process.

Appointment requests submitted through the website are requests only and are not final until accepted or confirmed by The Respite.

Users are responsible for ensuring that all details provided during booking, registration, intake, consent, profile completion, and communication are accurate, complete, and kept up to date.

Where intake or consent documentation is required, services may be delayed, declined, rescheduled, suspended, or limited until all required documentation is completed and any necessary review has been completed by The Respite.

The Respite reserves the right, where clinically, operationally, ethically, legally, or administratively necessary, to decline, defer, redirect, reschedule, or discontinue a booking request or service pathway.

Unless otherwise agreed in writing, payment is due before the start of a session, service, or appointment. The Respite may currently accept payment methods such as cash, cheque, wire transfer, and electronic funds transfer, and may expand available payment methods over time.

Pricing displayed on the website is provided for general guidance unless expressly stated as fixed and may be updated from time to time. The Respite reserves the right to correct pricing errors, update fee structures, and clarify billing expectations before service delivery.

If online card or digital payment processing is introduced in the future, such payments may be handled through third-party payment processors, gateways, acquiring banks, or related service providers. In that event, payment information may be processed according to the terms, privacy notices, security rules, and compliance requirements of those providers.

The Respite does not represent that it stores full card details on its own servers unless explicitly stated. Where payment processing is outsourced, users acknowledge that payment transactions may be handled through secure third-party infrastructure.

Because many of The Respite’s services involve scheduled professional time, assessment preparation, clinical review, consultation planning, or reserved appointment slots, not all services are eligible for a refund once confirmed, scheduled, or delivered.

Refund decisions may depend on the nature of the service, the timing of cancellation, whether work has already begun, and any professional or administrative costs already incurred.

Where a session or service is cancelled within a reasonable notice period and no substantial preparation or delivery has taken place, The Respite may, at its discretion and subject to applicable law, offer a refund, transfer, or rescheduling credit.

No-shows, late cancellations, partially used services, or services already delivered may be non-refundable unless otherwise required by law or expressly agreed in writing.

If a service cannot proceed because required intake forms, consent documentation, payment, eligibility review, or essential client information has not been completed on time, The Respite may apply rescheduling or administrative handling rules as appropriate.

To request a refund or billing review, contact The Respite directly with the appointment or transaction details. Each request will be reviewed in good faith and in line with applicable legal, ethical, and service-delivery requirements.

The Respite is committed to handling personal information responsibly, respectfully, and in a manner consistent with applicable legal, ethical, and professional standards.

Personal information may be collected when you browse the site, submit an enquiry, contact the organisation, create an account, request a booking, complete intake forms, submit consent documentation, receive services, communicate with the team, or otherwise interact with The Respite.

Personal information will be processed only for legitimate and relevant purposes connected with service delivery, administration, communication, compliance, security, and related operational needs.

The Respite takes reasonable steps to ensure that information held is relevant, appropriate, and not excessive for the purpose for which it is processed.

Where the General Data Protection Regulation (GDPR) or similar data protection rules apply, The Respite will process personal data on an appropriate lawful basis, which may include consent, performance of a contract, compliance with legal obligations, protection of vital interests, legitimate interests, or provision of health- or service-related support where permitted by law.

Where special category or sensitive personal information is processed, including information submitted through intake, consent, assessment, or service-related documentation, such data will be handled with additional care and only where there is a valid legal and operational basis for doing so.

If personal data is transferred to service providers, systems, or partners outside the original country of collection, reasonable steps will be taken to ensure that appropriate safeguards, contractual protections, or recognised lawful transfer mechanisms are in place where required.

Individuals covered by GDPR may have rights that include access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint with a relevant data protection authority, subject to lawful limitations and professional recordkeeping duties.

Confidentiality is a core professional principle at The Respite. Information shared by clients or prospective clients is handled with professional discretion and with due regard to ethical, legal, operational, and safeguarding obligations.

Personal information and records may be accessed internally only by authorised persons who require such access for service delivery, booking management, administration, recordkeeping, safeguarding, compliance, or legitimate operational functions.

Information may be disclosed where disclosure is required or reasonably necessary under law, court order, regulatory obligation, professional duty, insurance requirement, safeguarding concern, prevention of serious harm, fraud prevention, security response, or other lawful basis.

Information may also be shared with carefully selected service providers or professional partners where needed for website hosting, communications, form handling, scheduling, payment processing, secure storage, IT support, or administrative operations, subject to appropriate confidentiality and data handling controls.

Records may be retained for as long as reasonably necessary for service delivery, professional recordkeeping, compliance, dispute management, legal defence, audit, safeguarding, and legitimate business or operational purposes, after which they may be securely deleted, anonymised, archived, or otherwise handled in accordance with applicable standards.

Subject to applicable law, professional requirements, and recordkeeping obligations, you may have rights relating to the personal information held about you. These may include the right to request access, correction, update, clarification, restriction, objection, or deletion in appropriate circumstances.

Some requests may be limited where The Respite must retain information for legal, regulatory, professional, clinical, administrative, safeguarding, contractual, or security reasons.

You may also opt out of non-essential communications at any time, though The Respite may still contact you where necessary for appointments, records, security matters, legal obligations, or essential service-related communication.

The website may use cookies, session technologies, logs, analytics tools, or similar technologies to support core functionality, maintain security, improve performance, understand site usage, and improve user experience.

Some cookies or technologies may be necessary for login sessions, form handling, booking workflows, site stability, fraud prevention, and general operation of the website.

Where optional analytics or third-party tools are used, they may collect technical or usage information such as browser type, device type, approximate location, pages viewed, time on page, referral sources, and interaction data.

Users may manage cookies through browser settings, but disabling certain cookies may affect site functionality or limit access to some features.

While The Respite seeks to keep information on the website accurate, professional, and up to date, the website and its content are provided on an “as available” and “as is” basis to the fullest extent permitted by law.

The Respite does not guarantee uninterrupted website availability, error-free operation, complete compatibility with all devices, or that all content is free from delay, inaccuracy, omission, or outdated information.

Website content is intended for general information about services and processes. It is not emergency advice and should not be relied upon as a substitute for urgent crisis support, emergency medical care, emergency psychiatric intervention, or immediate law-enforcement or emergency response services.

To the fullest extent permitted by law, The Respite excludes liability for indirect, incidental, consequential, special, reputational, data-related, or business-related loss arising from use of the website or inability to use it, except where such exclusion is not permitted by law.

Nothing in these terms excludes liability that cannot lawfully be excluded, including any mandatory rights that apply under relevant law.

The Respite may update, revise, replace, or expand these Terms & Conditions, Return / Refund Policy, and Privacy Policy from time to time to reflect changes in law, regulation, service delivery, professional requirements, operational processes, website functionality, security controls, or payment arrangements.

Any updated version will take effect from the effective date displayed on this page unless otherwise stated. Continued use of the website after changes are posted constitutes acceptance of the revised terms to the extent permitted by law.